William D. Puso, Director
Bill’s earlier career spanned 26 years at IBM where he was credited with many innovations in service. Bill led the teams responsible for developing and delivering remote support for IBM’s large systems. As a line executive he was responsible for one of the largest and most successful service organizations in the US. As Vice President of Service Support at Technology Service Solutions he developed and implemented the world’s largest multi-vendor support structure and the first overnight laptop repair depot.
Bill was a member of the Association for Services Management International (AFSMI) and has served as President of the National Capitol Chapter. In 1994 Bill was awarded AFSMI’s prestigious Technology Management Creativity Award for the work done establishing the technology support center in Memphis which provided leading edge multi-vendor support for desktops, overnight laptop repair and network support services.
Bill’s role at INSIGHT is to assist clients with developing, designing, and implementing high-tech end-to-end service delivery processes, optimizing delivery, and efficiently managing Information Technology assets. Delivering higher service levels while reducing service costs by leveraging technology to drive efficiencies sums up much of Bill’s focus. Additionally, Bill assists clients fulfill their outsourcing needs. This might be a client interested in building an outsourcing practice or a client wishing to outsource a part of their business. In either case, Bill’s in-depth experience and proven methodologies guide these clients to successful implementations.
Bill has been the lead consultant on a number of INSIGHT Group engagements. His experience and expertise have consistently produced outstanding results for INSIGHT’s clients, enabling them to significantly improve their services business.
Contact Information: wdpuso@insight-group.com
Ph: (434) 973-0817
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