Building Insight's Thought Leadership

Ed Petrozelli joins the Center for Services Leadership Board

The INSIGHT Group announces that Ed Petrozelli, President of The INSIGHT Group has become an advisory board member of the Arizona State University Center for Services Leadership (CSL). The INSIGHT Group has been a long time member of the ASU CSL.

The globally recognized CSL strives to improve the business and academic understanding of the distinctive and growing role of services in organizations and with customers. In order to be a CSL member, organizations must possess an exceptional reputation as either a services firm or a product/manufacturing firm that competes through service/services. The organization must also be on a journey of change or improvement, making a strategic commitment to compete through service/services. The invitation-only CSL partnership provides an opportunity for member companies to research the latest in services leadership, as well as participate in extensive information sharing across a wide spectrum of industries.

The affiliation joins INSIGHT Group with a long list of service-oriented companies who are already members of the CSL, such as IBM, Harley-Davidson, Marriott and Boeing.

The CSL was established in 1985 to pioneer the study of services when business schools were focusing primarily on products and manufacturing enterprises. By filling this void, the CSL has established itself as globally recognized authority and resource in the field. Highly successful companies and top academics turn to the CSL to understand how to compete strategically through both profitable services and through the use of customer service as a source of distinction. Tom Esposito, The INSIGHT Group CEO, was a prior member of the CSL Board of Advisors.

For more information about the CSL, please go to ASU Center for Services Leadership